Managing Abrasive Behaviors: How To Grow A Spine in 4 Steps
For more information contact Pattie Porter at lucy@conflictconnections.com!
It can't go on – something has to change. You've gotten multiple complaints from employees describing how difficult it is to work with this individual. You've realized it's not just a simple personality conflict – it's a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.
You've tried talking to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behavior "I needed to get my point across!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless.
You've tried talking to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behavior "I needed to get my point across!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless.
This seminar is designed for managers and human resource professional and will give you the tools to “take the bull by the horns” and experience yourself as a supportive manager instead of a misguided “matador.”
In Part I of this one-day seminar, you will:
In Part I of this one-day seminar, you will:
- Learn about the psychological forces that make intervention so challenging, including unconscious fears and predictable defense mechanisms
- Explore understandable resistance to managing abrasive employee behavior
- Gain insight into the psychodynamics of why employees behave abrasively
- Create a foundation of behavioral expectations for respectful conduct
- Accurately differentiate between acceptable conflict and unacceptable behavior
- Intervene calmly and confidently with abrasive employees
- Learn specific techniques for dealing with defensiveness such as denial, anger, withdrawal and counterattacks
Pattie Porter’s expertise in conflict management blows my mind. She has the ability to present practical information, back it up with solid research and coach participants to use it in real life situations. I’ve experienced her presentations and they are exceptionally creative and unique. Pattie engages everyone from scientists to first line supervisors and average people who just need conflict management skills for their personal lives. I consistently recommend Pattie for conflict management workshops and coaching to all my clients and colleagues. In my opinion, there is no better choice."
Linda M. Farley, Instructional Designer, Trainer, Facilitator
