Conflict Management Styles
We offer businesses, their employees and work teams an online assessment tool, the Thomas-Kilmann Conflict Mode Instrument (TKI) which assesses an individual’s behavior in conflict situations. This tool describes a person’s behavior along two dimensions:
These two dimensions of behaviors define five styles or methods of dealing with conflict as seen below.
This assessment tool raises one’s self-awareness and used in conjunction with team training or one-on-one with conflict coaching.
- Assertiveness - the extent to which someone tries to satisfy their needs and concerns;
- Cooperativeness – the extent to which someone tries to satisfy the other person’s concerns
These two dimensions of behaviors define five styles or methods of dealing with conflict as seen below.
This assessment tool raises one’s self-awareness and used in conjunction with team training or one-on-one with conflict coaching.
