Don't Let Conflict Get In Your Way: Become Competent Collaborative Problem-Solvers

Purpose: To educate participants about how to constructively handle conflict in day-to-day workplace operations, with the ability to
 effectively and collaboratively problem-solve issues.

Learning Objectives
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By the end of the 3 full-day workshop, participants will leave with…

• An understanding of conflict dynamics
• An increased awareness of their conflict triggers, emotions and behavior responses
• Stronger skill set to effectively communicate and listen in response to conflict
• A structured collaborative problem-solving process to resolve issues
• A solid practice and application of the problem-solving model
• Confidence to effectively manage interpersonal and customer conflict
• A 3-month, personal action plan for strengthening what they have learned
  

Participant Comments From Employees of Texas Department of Transportation:

• "This is a great class. I learned a lot about myself that I was not aware of and was able to work on some of the things I knew about. Gave great tools you can actually use!"
• "Pattie was wonderful! Her examples, presentation and instruction was really valuable and I intend to use it often."
• "Excellent class – understanding the dynamics of conflict and provides you with practical tools and techniques to resolve conflict. Instructor and materials were great! Thank you!"
• "Nicely organized. Good pacing. The facilitator made the difference. Pattie was very effective in engaging participants and was engaged herself. She demonstrated active listening skills. She consistently distilled key themes and issues, maintained focus and tailored the curriculum to be relevant to this group."