​Moving Beyond Conflict to Problem Resolution

Purpose: To improve your ability to have productive conversations resulting in a better negotiated outcome for all parties involved in a dispute.

Learning Objectives
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By the end of the day-long workshop, you will leave with...

  • An understanding of conflict dynamics including the two most common paths taken
  • 5 primary conflict management approaches
  • A structured interest-based problem solving model to address disputes
  • Greater confidence to move through difficult conversations
Past Participant Comments:

  • "This training made me uncomfortable about giving away the upperhand, but I realized I don't need the upper hand...I need collaboration."     SGM Wrighton, WINN Army Community Hospital
  • "Excellent instructor. I highly recommend this course to other MTF organizations."      LTC Bridget Little
Participant Comments From Military Personnel, Fort Sam Houston - Southern Regional Medical Command:

  • "Highly effective trainer...kept me interested."
  • " This was great! Not only good for conflict resolution but also how to engage staff."
  • "Very helpful that the topics were relevant to our current practices and issues. Make the work relationship a relationship that works."
  • "I love the role playing and classroom participation...you learn more."