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Customized Conflict Management Training and Staff Development


Conflict Connections, Inc. offers customized training and professional staff development to organizations. We undertake a needs assessment process with the group's stakeholders to identify the purpose and learning outcomes. A training agenda is then designed in collaboration with the organization to address content, process formats (e.g. practice sessions), length and duration of training, and utilization of tools or self-assessments. We also utilize adult learning principles to accommodate the learning styles of participants which results in a highly interactive and experiential training.

Conflict Connections, Inc. has the ability to apply for and offer Continuing Education Units (CEU). If you are interested in offering CEUs to your employees or organization, please inquire.

The following training topics are a sample of what can be offered to your organization or group:
  • Active listening
  • Anger management (Please note we do not offer anger management group services or take court referrals)
  • Assertive communication
  • Art of questioning
  • Change Management
  • Conflict management styles
  • Constructive Conflict behaviors
  • Conflict Dynamics Profile®
  • Conflict management and conflict resolution
  • Group or shared decision-making
  • Facilitation
  • Facilitating effective meetings
  • Facilitating group problem-solving
  • Facilitating IEP meetings (Special Education)
  • Mediation Training
  • Basic
  • Advanced
  • Peer mediation
  • Special education mediation
  • Disability mediation
  • Workplace mediation
  • Negotiation
  • Interest-based problem-solving
  • Team building



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13407 Possum Rock
San Antonio, Texas 78232
Phone: 210-880-4440 | Fax: 260-572-3757

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