Client Testimonials
What have participants said about Conflict Connections™, Inc. services.
Lunch Keynote Presentation
Pattie gave a luncheon keynote for our group's annual conference, and in 45 short minutes she
had us laughing, sharing personal stories and opinions with each other, and then thinking seriously about how to "take the high road" with the difficult people in our lives. Pattie's
style is genuine and she's easy to listen to. She was very well prepared and yet spontaneous
with natural and informed responses to audience questions.
This was the first time we've featured a session like hers –titled Dealing with Difficult People
and it was extrxtremely well received. Whatever a group's main agenda may be, inserting
a period in which to help people cope with toxic co-workers and difficult situations is a
profitable departure from the norm, and for us, it was time well spent.
Kim Phelan
2011 Program Planning Chair, Construction Writers Association
Executive Editor & Director of Programs
Associated Equipment Distributors
Conflict Management Coaching Client
"I wanted to follow-up with you and let people know of your outstanding coaching. It has been about 4 years since you successfully coached me on conflict in relationships and saved my
relationships with two important people in my world. As you will recall, I was very emotional and afraid to let these people in my life know that their behavior was hurting me. I wanted to cut them
totally out of my life because their behavior was so hurtful and manipulative.
Enter Patty Porter...Coach Extroidinare!!! I still utilize the skills you taught me and I have been happier in all my relationships. I have learned to set boundaries and to pay attention to my feelings-recognizing my worth and not allowing myself to be manipulated by those whom I love. I have learned to be more honest with people in my life when I feel their behavior is manipulative, using I statements and letting them know when they are crossing boundaries. I have learned that sometimes I must put some space between me and the person I feel is manipulating--taking this time to review the situation, identify my role as well as theirs; then taking the time to talk to them and explain my concerns using I statements. While I thought it would be hard to make these changes; it hasn't been and those who love me, respect the changes. I have not lost any friends!!! Another thing that I did learn is that people will respect your honesty and boundaries. I hope you are able to use this testimony so that people will know of the great work you do!! Thank you so very much again!!" Barb
Interactive Supervisory Skills Courses - National Security Personnel System - US Air Force Military and Civilian Supervisors
"Excellent presentation!! Very informative and vital to the change that is ever ongoing!"
"I was shocked by how much I got from & enjoyed this training."
"Very professional. Not your typical military training! Thank Goodness! Great job!"
"Excellent coverage, great team work, excellent speed of presentation. Kept the class involved all
the time."
"I came to this session, but did not want to be here. Within 1 hour, I was fully engaged and was
looking for ways to take this information back to my unit."
Leadership Retreat - Federal Security Director (FSD) Staff, Transportation Security Administration
"Pattie truly amazed me with her skills and ability to capture thoughts."
"I could not be more impressed with the process and facilitation skills by Pattie Porter."
"Pattie was the perfect facilitator for our group. She kept the team on task, but was flexible
in expanding the areas that needed additional attention."
Team-building Workshops
"We wanted to thank you for designing such wonderfully individualized training sessions. You both
did an outstanding job making us feel comfortable enough to take risks and open ourselves up to
criticism and we felt ok about accepting ownership for improving. All of us are excited about
working together to make our 'community' a great place to work. Thank you again for providing us
with such a wonderful opportunity."
~ Department Director - University of Delaware
Mediation Trainings
"The importance of understanding that it is up to the parties to come to a resolution... not the
mediator. Prior to the training, I saw 'resolution' as the mediator's responsibility... The role playing
worked best for me. It gave me an opportunity to see theory in practice... the quality of the training
we received was outstanding!"
~ Deedra Robinson-Clark, Client Assistance Program (CAP) Advocate
"This training was an excellent, well-balanced blend of didactic and experiential learning. Pattie,
you are a very thoughtful, skillful, and engaging program planner and presenter!"
~ Lesley Haushalter, LCSW
"The coaches were helpful in re-emphasizing what we had learned in our group sessions... and the
guest panel was interesting and enjoyable."
~ Debi Hall, Federal Government
"Creating a warm, welcoming, non-judgmental atmosphere helped to immediately let my guard down, and
encouraged risk taking... Thanks so much!"
~ Brenda Farside, LCSW, School Counselor
