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Mediation Services


Conflict Connections, Inc. offers mediation services on a variety of issues.

Generally, mediation is defined as a voluntary and confidential process in which a trained professional neutral, a "mediator," assists people in a dispute to communicate with one another, understand each other, and if possible, reach agreements that satisfy the participants' needs. A mediator does not provide legal advice, therapeutic services, nor legally evaluate the mediation case for its strengths and weaknesses. Instead, the mediator supports participants reach their own agreements, rebuild their relationships, and find lasting solutions to their disputes. Mediation is a process that lets people speak for themselves and make their own decisions.

Conflict Connections, Inc. adopts the Model Standards of Conduct for Mediators as adopted by the Association for Conflict Resolution, American Bar Association and the American Arbitration Association.

Patricia M. Porter is the primary mediator for Conflict Connections, Inc. She supports and utilizes a transformative and/or facilitative philosophical model of practice which advocates client self-determination and decision-making. For more information about the transformative model of practice, visit The Institute for the Study of Conflict Transformation, Inc.

Mediation services are provided to individuals, groups, organizations and agencies that seek a third-party neutral to help resolve a dispute. Intake or convening sessions are conducted in order to determine the key issues, appropriate parties, and accessibility needs prior to scheduling the mediation. Mediated agreements are not legally binding.

The following areas and/or issues can be addressed in Conflict Connection's mediation services:
  • Workplace/Employment
  • Disabilities (American with Disabilities Act)
  • Equal Employment Opportunity (EEO) discrimination
  • Elder Mediation
    • Elder care issues (including assisted living, nursing home, etc.)
    • Caregiver issues (including sibling disputes)
    • Estate issues
  • Family (Exclusion: Divorce mediation)
  • Social work ethics
  • Consumer/small and family businesses
  • Community
Patricia currently serves on workplace mediation rosters for the Transportation Security Administration's Office of Civil Rights and the United States Postal Service REDRESS program.



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13407 Possum Rock
San Antonio, Texas 78232
Phone: 210-880-4440 | Fax: 260-572-3757

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